Kubilay Balci

Introduction

Discover my journey

Hi, my name is Kubilay and I am a Strategy Execution and Continuous Improvement veteran, a passionate learner and teacher in these fields and supporting my customers around the globe from Vienna, Austria.

My principle is “Only teach and preach what you have personally experienced.”

My journey with Six Sigma began in late 90s with a Six Sigma Green Belt training and certificate at GE Plastics’ European headquarters in the Netherlands.

After successfully leading the “Customer Productivity Program” at Key Accounts in Turkey, I was promoted as the Regional Black Belt responsible for the Central and Eastern Europe, Middle East, and Africa Region and moved to Vienna..

My roles was not only leading the Six Sigma Program across the Region but also leading the ACFC Program (At the Customer for the Customer) at the customers, supporting GE’s key customers to run their own programs and projects, and improve their own processes.
That was the period I have been to many customers in different industries and discovered my passion about teaching and working with international teams.

In 2003, I transitioned from GE to the Mondi Group to implement the Continuous Improvement Program across 48 Industrial Packaging plants in Europe, the Middle East, and North Africa. Next to the Program Deployment role I have also had Regional CI Manager responsibility of 10 plants in 8 countries. Later, I was entrusted with overseeing the company’s Strategy Execution program, House of Excellence.

After Mondi Group, I have moved into Financial Services industry and I held various managerial positions at Western Union, including the roles of Head of BIG (Business Initiatives Group), Director of Global Process and Productivity, where I also led Global ROC Optimization program at 4 Regional Operating Centers in Lithuania, Costa Rica, Philippines & Mexico; including trainings, project coaching, establishing communications, creating productivity scorecards as well as agreeing SLAs between ROCs and their clients.

In my last position in WU as Director, Global Loyalty Program Management & Coordination. I have contributed into WU’s strategic transformation from a transaction centric to a customer centric company.